HCA 261: Physician Practice Management 1

Course Description

This course will introduce today’s healthcare environment including the various types of healthcare providers and healthcare organizations. Students will compare the different types of physician practices. Topics to be explored will include: duties of the medical office manager, the types and importance of communication amongst all stakeholders, tasks and responsibilities involved in managing the front office, appointment scheduling, patient protected health information (PHI) and non-PHI records management, human resource management, and the legal and ethical issues related to all of these areas. (3 credits)

Prerequisite

  • None

Student Learning Outcomes (SLOs)

Students who successfully complete this course will be able to:

  1. Compare and contrast the different types of medical practices.
  2. Demonstrate the duties of the medical office manager.
  3. Demonstrate communicating at a managerial level, including types and importance of communication amongst all stakeholders.
  4. Demonstrate tasks and responsibilities involved in managing the front office.
  5. Create policies and procedures surrounding appointment scheduling.
  6. Apply principles of patient protected health information (PHI) and non-PHI records management.
  7. Apply compliance with legal and ethical issues related to provider practice management.
  8. Apply principles of human resource management (recruitment, interviewing, supervision, retention, counseling, disciplinary action, remote work, change management) to common scenarios.

Course Activities and Grading

AssignmentsWeight

Discussions Weeks 1-8

25%

Quizzes Weeks 1-8

10%

Written Assignments Weeks 1-8  

65%

Total

100%

Required Textbooks

Available through Charter Oak State College's Book Bundle

  • Malone, C. Medical Office Management. 2nded. Pearson Publishing, 2018. ISBN-13: 9780134868288

Course Schedule

WeekSLOsReadings and ExercisesAssignments

1

1

Topic: Medical Practices

  • Readings:
    • Medical Office Management, Chapter 1
    • PowerPoint presentation
    • Lecture
    • Websites
  • Review Getting Started information
  • Review course syllabus
  • Read assigned chapters
  • Review the lecture material
  • Introduce yourself in discussion forum
  • Participate in the Discussion
  • Written assignment: Medical Office Manager Qualifications
  • Quiz

2

2,3

Topic: Medical Office Manager Duties

  • Readings:
    • Medical Office Management, Chapter 2
    • PowerPoint presentation
  • Read assigned chapters
  • Review the lecture material
  • Participate in the Discussion
  • Written assignment: Medical Office Staff Meetings
  • Quiz

3

3

Topic: Medical Office Communications

  • Readings:
    • Medical Office Management, Chapter 3
    • PowerPoint presentation
  • Read assigned chapters
  • Review the lecture material
  • Participate in the Discussion
  • Written assignment: Written Communication
  • Quiz

4

2,3,4

Topic: Front Office Management

  • Readings:
    • Medical Office Management, Chapter 4
    • PowerPoint presentation
  • Read assigned chapter
  • Review the lecture material
  • Participate in the Discussion
  • Written assignment: New Phone System
  • Quiz

5

2,3,5

Topic: Appointment Scheduling

  • Readings:
    • Medical Office Management, Chapter 5
    • PowerPoint presentation
  • Read assigned chapter
  • Review the lecture material
  • Participate in the Discussion
  • Written assignment: Scheduling Policy and Procedure
  • Quiz

6

3,6,7

Topic: Medical Records, Legal and Ethical Issues

  • Readings:
    • Medical Office Management, Chapter 6 and 7
    • PowerPoint presentations
  • Read assigned chapters
  • Review the lecture material
  • Participate in the Discussion
  • Written assignment: HIPAA Privacy Training
  • Quiz

7

2,3,7,8

Topic: Personnel Management Part 1

  • Readings:
    • Medical Office Management, Chapter 8
    • PowerPoint presentation
  • Read assigned chapter
  • Review the lecture material
  • Participate in the Discussion
  • Written assignment: Recruitment Exercise
  • Quiz

8

2,3,8

Topic: Personnel Management Part 2

  • Readings:
    • Medical Office Management, Chapter 8
    • PowerPoint presentation
  • Read assigned chapter
  • Review the lecture material
  • Participate in the Discussion
  • Written assignment: Training Documentation
  • Quiz
  • Complete Course Evaluation

COSC Accessibility Statement

Charter Oak State College encourages students with disabilities, including non-visible disabilities such as chronic diseases, learning disabilities, head injury, attention deficit/hyperactive disorder, or psychiatric disabilities, to discuss appropriate accommodations with the Office of Accessibility Services at OAS@charteroak.edu.

COSC Policies, Course Policies, Academic Support Services and Resources

Students are responsible for knowing all Charter Oak State College (COSC) institutional policies, course-specific policies, procedures, and available academic support services and resources. Please see COSC Policies for COSC institutional policies, and see also specific policies related to this course. See COSC Resources for information regarding available academic support services and resources.