Health Insurance Customer Service Certificate

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The Certificate in Health Insurance Customer Services is designed for students who are interested in career development within the Health Insurance industry.

CAHIIM Accreditation

Charter Oak’s Health Insurance Customer Service Certificate program is accredited by the Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM®). All inquiries about the program’s accreditation status should be directed by mail to CAHIIM®, 200 East Randolph Street, Suite 5100, Chicago, IL, 60601; by phone at (312) 235-3255; or by email at info@cahiim.org.

It is also appropriate for individuals seeking to transition into the Health Insurance industry. All of the courses are available in an online accelerated format through Charter Oak.

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  • HCA 101 Intro to Health Care Systems & Administration

    3 credits

  • HCA 105 Medical Terminology

    3 credits

  • HIM 205 Reimbursement Methodologies

    3 credits

  • HIM 115 Principles of Health Information Management

    3 credits

  • HCA201 Health Care Quality

    3 credits

  • ITE 101 Management Information Systems

    3 credits

  • Total

    18 credits

Grades of C or higher must be earned in each certificate course.

Outcomes & Pathways

Students who complete a certificate in health insurance customer service should be able to:

  1. describe the different types of healthcare delivery systems and services
  2. compare past, present, and anticipated changes in the healthcare environment
  3. demonstrate an appreciation of factors that impact behavior in the healthcare field
  4. demonstrate an understanding of medical terminology
  5. describe insurance claim processing from multiple perspectives
  6. demonstrate an understanding of maintenance and use of medical records
  7. use research methods appropriate to the field
  8. demonstrate an understanding of patient rights measures
  9. demonstrate an understanding of how healthcare quality is delivered, measured, and monitored
  10. describe various payment sources and the populations they serve
  11. demonstrate an understanding of healthcare financial risk
  12. assess customer service and client satisfaction
  13. identify process improvement concepts and principles and apply to the healthcare field
  14. demonstrate an understanding of computer applications used in healthcare
  15. demonstrate and apply decision-making strategies related to the healthcare field
  16. demonstrate an understanding of ethical responsibilities in business and clinical practices

Question: How do I redeem my qualified credential(s) for undergraduate and/or graduate college credit with Charter Oak?

Answer: Tell us which credentials/certifications you’ve earned when you apply along with your member ID. We’ll do the rest. View the full list of evaluated professional credentials for credit.

  • Certified Coding Associate (CCA) up to 20
  • Certified Coding Specialist (CCS) up to 23
  • Certified Documentation Improvement Practitioner (CDIP) up to 19
  • Certified Inpatient Coder (CIC) up to 17
  • Certified Clinical Medical Assistant (CMA) up to 10
  • Certified Nurse Aide (CNA) up to 4
  • Neurophysiologic Intraoperative Monitoring (CNIM) up to 35
  • Certified Outpatient Coder (COC) up to 23
  • Certified Professional Biller (CPB) up to 9
  • Certified Professional Coder (CPC) up to 19
  • Certified Professional Compliance Officer (CPCO) up to 23
  • Health Information and Management Systems, Certified Professional (CPHIMS) up to 9
  • Certified Professional Medical Auditor (CPMA) up to 25
  • Certified Phlebotomy Technologist (CPT) up to 4
  • Risk Adjustment Coder (CRC) up to 23
  • Clinical Research Coordinator (CRC) up to 29
  • Emergency Medical Services Responder (EMR) up to 2
  • Emergency Medical Services Technician (EMT) up to 6
  • Emergency Medical Services Technician, Advanced (EMT-A) up to 8
  • Health Services Executive (HSE)* up to 19
  • Nurse, Licensed Practical (LPN) up to 16
  • Magnetic Resonance Imaging technician (MRIT) up to 16
  • Registered Behavioral Technician (RBT) up to 3
  • Registered Electroencephalographic Technologist (RET) up to 19
  • Registered Health Information Administrator (RHIA) up to 48
  • Registered Health Information Technician (RHIT) up to 37
  • Registered Medical Assistant (RMA) up to 24
  • Nurse, Registered (RN) up to 64
  • Radiologic Technologist (RT) up to 33
  • Paramedic up to 41

*Approved for Graduate level.

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